Support
Most problems here are one of four things, and three of them are solved faster if you send the right detail the first time.
Reaching us
There is one channel and this is it. No email address, no phone number, no live chat, no Telegram or WhatsApp — and that is deliberate rather than an omission: a channel nobody reads is worse than a channel that does not exist, and an address we have not published cannot be impersonated. If a message reaches you from any other channel claiming to be us, it is not us.
We do not publish a target response time. Nothing in this system measures or enforces one, and a promise nobody keeps does more damage than no promise.
Before you write
Sending these with the first message is usually the difference between one reply and five.
We will never ask for your password, your UPI PIN, an OTP, or remote access to your phone. Nobody legitimate needs any of those to help you. Anyone asking for them is not us, whatever the message looks like — report it through the Support tab and change your password.
Common questions
Check first that the payment left your bank. If it did, send the UPI transaction ID, the amount and the time. Deposits are matched by a reference embedded in the payment request, so an expired or hand-typed payment can still be found — it just has to be matched by a person.
Do not pay a second time.
The balance is debited when you request it, which is why it looks like the money has already gone. Every withdrawal is then reviewed by a person before it is paid. Open the request in your withdrawal history to see its state. If it was rejected, the money is back in your balance and the reason is recorded.
Tap Forgot password on the sign-in screen and submit your username. No mail server is connected yet, so nothing is emailed to you: the request lands in an operator queue and a person issues the reset link to you instead. The link is single-use and expires an hour after it is issued.
That means recovery depends on somebody being able to tell it is really your account — which is what the optional email address and phone number are for. If you registered with neither, say so and expect it to take longer.
Send the game, the time and the bet ID. Every bet, outcome and settlement is recorded and time-stamped, and the record can be checked against the rules of that game. If a round settled incorrectly it will be corrected and the correction will appear in your statement as its own entry.
The download page covers every install error Android produces, including "App not installed" and the parsing error. If the checksum does not match, stop and tell us — that one is not a normal failure.
Ask, and the account is locked. You do not have to explain and you will not be talked out of it. Taking a break explains the options, and getting help lists free support that has nothing to do with us.
If we get it wrong
Say that it is a complaint and it will be handled as one rather than as a question. Include what you want fixed.
A complaint is a ticket like any other — the same numbered thread, kept open until it is resolved, with every reply on it visible to you. That thread is your record; nothing is handled in a channel you cannot see. No target time is published at any stage, for the reason given above.
If our answer does not satisfy you, there is nowhere else to take it. This service holds no gaming licence, so no ombudsman, adjudicator or regulator oversees it and none can be appealed to. We would rather you knew that now than discovered it during a dispute.
Section 9 of the terms covers disputes about a specific round or balance.